PeopleSoft 9 URLs:
NEW!
Patches Update
Continue to watch this page for information on upcoming
system patches/fixes!
|
URL for the PeopleSoft 9 web-based client:
https://www.siss.duke.edu/psp/PS090PRD/?cmd=start
URL for PeopleSoft 9 web-based Reporting (for query users):
https://www.siss.duke.edu/psp/PS090RPT/?cmd=start
Requesting Access
To request access to SISS/PeopleSoft V9 (including STORM), complete
the SISS Access Request form.
Getting help
The OIT Application and Database Services SISS team handles
the primary support for the student administration system. They
are responsible for updates/patches, troubleshooting, enhancements,
etc. Contact with the technical team is directed through the
SISS Office.
The OIT Help Desk and
Enterprise
Support teams are the first line of response for most problems,
with the HD handling end-user trouble reports and ES offering
support to the Help Desk and to local technical staff. Both
Enterprise Support and the Help Desk seek to stay informed about
the software and network issues that affect user interactions
with the SISS system, and often are able to resolve things on
the front end.
The typical course of events would be that an end-user having
problems would contact the Help
Desk, and if it is something they are able to resolve on
their own - password re-sets, browser issues, etc. - they do
so. If it needs to be escalated to a second level, the Enterprise
Support folks take a look, and they decide whether the problem
should be escalated to the SISS functional team or the technical
team and take the appropriate action.
Browser Requirements For PS 9 Web-Client
Internet browsers and versions listed below are supported for
PeopleSoft 8 Web-client. If you have any questions, please visit
the OIT
website for supported software.
PC Users
| Internet Explorer 6 (Service Pack 1 or later) |
Windows XP (Service Pack 2 or later) |
| Internet Explorer 7 |
Windows XP (Service Pack 2 or Later)/ Windows Vista |
| FireFox 3 |
Windows XP (Service Pack 2 or Later)/Windows Vista |
Mac Users
| Firefox 3 |
Mac OS X 10.4 and above |
| Safari 3 |
Mac OS X 10.4 and above |
| |
|
Linux Users
| Firefox 3 |
|
| Mozilla 1.7 |
|
| Netscape 7.2 |
|
UNIX Users
| Firefox 3 |
|
| Mozilla 1.7 |
|
| Netscape 7.2 |
|
End User Workstation Hardware Requirements
256 MB RAM (48MB minimum) - A minimum of 48
MB RAM on the client is required for all power user applications
assuming that a typical power user will run three browsers (two
for transactions, one for process monitor). Each instance of the
web browser will use 10 MB of memory minimum. Self-service end
users would only need minimum memory to run their operating system
plus one instance of their web browser.
800 MHz Pentium or equivalent processor (133 MHz minimum) -
PeopleSoft will function on minimum requirements for a given browser
and OS, but will not achieve optimal performance.
Windows-based Client
Minimum Hardware:
Intel PC with at least a 200 MHz Pentium or comparable chip with
80 MB of RAM or higher
Minimum Software:
Operating System -Windows 2000/XP
MS Office 2000 & XP; estimated disk space 130 MB - for two-tier
connections only
Oracle 8.1.7 client (minimum) - will soon change to Oracle 9i
Novell client (needed to access File Server for use of programs
files)
For web browser and windows client - Minimum Screen Resolution
for display: 800 x 600 (for better quality use higher resolution)
Oracle Configuration Files
Current versions of tnsnames.ora and sqlnet.ora can be found
here: http://www.oit.duke.edu/ads/oracle/index.html
Adobe Reader
For PDF files in STORM/ACES, you should have Adobe
Reader version 6.0 or greater.
More..........................
To process Communications (Letter Gen), External File Loads,
and Crystal Reports 9, you must have access to the Q drive. Please
contact the SISS Office to
obtain Q drive access. Mapping
Q Drive Instructions 
