The Technical Stuff

PeopleSoft 8 URLs:

NEW!

Patches Update

Continue to watch this page for information on upcoming system patches/fixes!

SA Bundle 18 Early Release Notes 

URL for the PeopleSoft 8 web-based client:

https://www.prd.siss.duke.edu/lsprod/signon.html

URL for PeopleSoft 8 web-based Reporting (for query users):

https://www.siss.duke.edu/lsrpt/signon.html

 

Requesting Access

To request access to SISS/PeopleSoft V8 (including STORM), complete the SISS Access Request form.

 

Getting help

The OIT Application and Database Services SISS team handles the primary support for the student administration system. They are responsible for updates/patches, troubleshooting, enhancements, etc. Contact with the technical team is directed through the SISS Office.

The OIT Help Desk and Enterprise Support teams are the first line of response for most problems, with the HD handling end-user trouble reports and ES offering support to the Help Desk and to local technical staff. Both Enterprise Support and the Help Desk seek to stay informed about the software and network issues that affect user interactions with the SISS system, and often are able to resolve things on the front end.

The typical course of events would be that an end-user having problems would contact the Help Desk, and if it is something they are able to resolve on their own - password re-sets, browser issues, etc. - they do so. If it needs to be escalated to a second level, the Enterprise Support folks take a look, and they decide whether the problem should be escalated to the SISS functional team or the technical team and take the appropriate action.

Browser Requirements For PS 8 Web-Client

Internet browsers and versions listed below are supported for PeopleSoft 8 Web-client. If you have any questions, please visit the OIT website for supported software.

PC Users

Internet Explorer 6.0 SP1(recommended) Windows 98/2000/XP
Internet Explorer 5.5 SP2 ** Windows 98/2000
Netscape Navigator 7 * Windows 98/2000/XP


Mac Users

Internet Explorer 5.2.3**(recommended) Mac OS 9 & X
Netscape Navigator 7* Mac OS 9 & X
Safari 1.2 Mac OS 9 & X

Note: Browser Limitations with current version of Peopletools 8.21.XX.

** Limited functionality - no Help searches
* Application works only - no Help or Help searches available

 

Browser Requirements For ACES and STORM

Internet browsers and versions listed below are supported for ACES and STORM only.

PC Users

Internet Explorer 6.0 SP1(recommended) Windows 98/2000/XP
Internet Explorer 5.5 SP2 * Windows 98/2000
Netscape Navigator 7 * Windows 98/2000/XP
Firefox  
Mozilla  


Mac Users

Safari 2.0 and above
Foxfire 1.0 and above
Mozilla 1.7 and above

Note: Browser Limitations with current version of Peopletools 8.21.XX.

*Browser functionality limitations

 

End User Workstation Hardware Requirements

256 MB RAM (48MB minimum) - A minimum of 48 MB RAM on the client is required for all power user applications assuming that a typical power user will run three browsers (two for transactions, one for process monitor). Each instance of the web browser will use 10 MB of memory minimum. Self-service end users would only need minimum memory to run their operating system plus one instance of their web browser.

800 MHz Pentium or equivalent processor (133 MHz minimum) -
PeopleSoft will function on minimum requirements for a given browser and OS, but will not achieve optimal performance.

Windows-based Client

Minimum Hardware:
Intel PC with at least a 200 MHz Pentium or comparable chip with 80 MB of RAM or higher

Minimum Software:
Operating System -Windows 2000/XP
MS Office 2000 & XP; estimated disk space 130 MB - for two-tier connections only
Oracle 8.1.7 client (minimum) - will soon change to Oracle 9i
Novell client (needed to access File Server for use of programs files)

For web browser and windows client - Minimum Screen Resolution for display: 800 x 600 (for better quality use higher resolution)

Oracle Configuration Files

Current versions of tnsnames.ora and sqlnet.ora can be found here: http://www.oit.duke.edu/ads/oracle/index.html

Adobe Reader

For PDF files in STORM/ACES, you should have Adobe Reader version 6.0 or greater.

More..........................

To process Communications (Letter Gen), External File Loads, and Crystal Reports 8, you must have access to the Q drive. Please contact the SISS Office to obtain Q drive access. Mapping Q Drive Instructions  

Crystal Reports is a report formatting tool that builds directly on PS queries you create in the PeopleSoft Query Manager, making it easy for you to deliver effective reports from your data. Many of the table and processing reports included with PeopleSoft are formatted in Crystal Reports. Crystal Reports 8 Install Instructions

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