The Technical Stuff

PeopleSoft 9 URLs:

NEW!

Patches Update

Continue to watch this page for information on upcoming system patches/fixes!

URL for the PeopleSoft 9 web-based client:

https://www.siss.duke.edu/psp/PS090PRD/?cmd=start

URL for PeopleSoft 9 web-based Reporting (for query users):

https://www.siss.duke.edu/psp/PS090RPT/?cmd=start

 

Requesting Access

To request access to SISS/PeopleSoft V9 (including STORM), complete the SISS Access Request form.

 

Getting help

The OIT Application and Database Services SISS team handles the primary support for the student administration system. They are responsible for updates/patches, troubleshooting, enhancements, etc. Contact with the technical team is directed through the SISS Office.

The OIT Help Desk and Enterprise Support teams are the first line of response for most problems, with the HD handling end-user trouble reports and ES offering support to the Help Desk and to local technical staff. Both Enterprise Support and the Help Desk seek to stay informed about the software and network issues that affect user interactions with the SISS system, and often are able to resolve things on the front end.

The typical course of events would be that an end-user having problems would contact the Help Desk, and if it is something they are able to resolve on their own - password re-sets, browser issues, etc. - they do so. If it needs to be escalated to a second level, the Enterprise Support folks take a look, and they decide whether the problem should be escalated to the SISS functional team or the technical team and take the appropriate action.

Browser Requirements For PS 9 Web-Client

Internet browsers and versions listed below are supported for PeopleSoft 8 Web-client. If you have any questions, please visit the OIT website for supported software.

PC Users

Internet Explorer 6 (Service Pack 1 or later) Windows XP (Service Pack 2 or later)
Internet Explorer 7 Windows XP (Service Pack 2 or Later)/ Windows Vista
FireFox 3 Windows XP (Service Pack 2 or Later)/Windows Vista


Mac Users

Firefox 3 Mac OS X 10.4 and above
Safari 3 Mac OS X 10.4 and above
   

Linux Users

Firefox 3  
Mozilla 1.7  
Netscape 7.2  


UNIX Users

Firefox 3  
Mozilla 1.7  
Netscape 7.2  


End User Workstation Hardware Requirements

256 MB RAM (48MB minimum) - A minimum of 48 MB RAM on the client is required for all power user applications assuming that a typical power user will run three browsers (two for transactions, one for process monitor). Each instance of the web browser will use 10 MB of memory minimum. Self-service end users would only need minimum memory to run their operating system plus one instance of their web browser.

800 MHz Pentium or equivalent processor (133 MHz minimum) -
PeopleSoft will function on minimum requirements for a given browser and OS, but will not achieve optimal performance.

Windows-based Client

Minimum Hardware:
Intel PC with at least a 200 MHz Pentium or comparable chip with 80 MB of RAM or higher

Minimum Software:
Operating System -Windows 2000/XP
MS Office 2000 & XP; estimated disk space 130 MB - for two-tier connections only
Oracle 8.1.7 client (minimum) - will soon change to Oracle 9i
Novell client (needed to access File Server for use of programs files)

For web browser and windows client - Minimum Screen Resolution for display: 800 x 600 (for better quality use higher resolution)

Oracle Configuration Files

Current versions of tnsnames.ora and sqlnet.ora can be found here: http://www.oit.duke.edu/ads/oracle/index.html

Adobe Reader

For PDF files in STORM/ACES, you should have Adobe Reader version 6.0 or greater.

More..........................

To process Communications (Letter Gen), External File Loads, and Crystal Reports 9, you must have access to the Q drive. Please contact the SISS Office to obtain Q drive access. Mapping Q Drive Instructions  

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